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Returns & Exchanges — Store Policy

RETURNS

Policy

30-Day Return Window for Damaged Goods
If your item arrives damaged or incorrect, we’re here to help.

How to Start a Return

Use our Contact Form to let us know what happened. Include:

  • Your Order Number
  • A short description of the issue

 

You may return the item for:

  • A refund
  • An exchange
  • A replacement (if still in stock)

 

Refunds

We’ll notify you once we receive and inspect the return. Approved refunds will be issued back to your original payment method. Please allow your bank or card issuer time to process.

SHIPPING

We ship only to the US from New York City. We aim to process all orders as quickly as possible. Typical turnaround time is 5 business days.

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robin@robinreigi.com
jennifer@robinreigi.com

(212) 924-5558

48 W. 21st St, Ste. 1002
New York, NY 10010

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ABOUT ROBIN REIGI

Based in New York City’s Flatiron district, Robin Reigi Inc. has been a trusted resource for architects and interior designers since 1998. We offer visually striking, functional, sustainable, and easy-to-install architectural materials at an accessible price.
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